Yoeri

Beste M,

Dank voor u recensie. Vervelend dat u het bezoek aan onze Partyboerderij Sallandshoeve negatief heeft ervaren. Graag ontvangen wij iets meer informatie over uw bezoek, zodat wij de klacht kunnen analyseren.

Wij horen graag.

Met Sallandse groet,
Partyboerderij Sallandshoeve

Hello Kim,

Thank you for writing a review about your visit at our restaurant. It is always a good thing to hear from the people who visited us.

Of course it is nice to hear that you've enjoyed your stay with us, but it's also a good thing to hear some critical pointers, so we can improve our services.

In answer to your remarks about the bowling alley, we can inform you that we are in the process of remodelling our bowling alley and that the points addressed in your review will be taken into account.

We appologize if our personnel good not find the time to help you enter your names during bowling. We always try to be customer-friendly and instruct our personnel to give our guests the attention they need where possible. In defence of our personnel, it was a busy night and they were trying to divide their attention amongst the guests as good as possible. But we realize that this doesn't change your perception.

We are sorry that you were displeased by the children of other guests, unfortunately we are not able to correct children of other parties. We can only point disturbing behaviour out to the parents (which we have done) and it is up to them to correct their children. With the exception of extreme behaviour of course.

All in all thank you for your positive remarks as well as your constructive criticism, we will surely take everything into account and improve ourselves were possible.

We hope to see you again in the future.

Best regards,

Partyboerderij Sallandshoeve.